Due to a huge amount of orders we received everyday, it may take 1-3 days to process your order before it leave the warehouse.
Orders that made on Friday until Sunday will only be shipped on Monday of the following week. We provide local shipping. Once
your order leave the warehouse we will notify you by email along with a
tracking number. Sokano shop will not be held responsible for any delay
on shipment done by Gdex/Ta-Q-Bin. For any concern on your tracking
details and your parcel whereabout, you need to contact
your Gdex/Ta-Q-Bin office.
All orders are charged according to the weight of the parcel.
Our system will automatically calculate the weight and the amount you
should pay will be display at the end of the order process. Please take
note that Tracking number will be given once posted.NO REFUND or
EXCHANGE if the parcel returned to us due if customer not available by
the time parcel delivered. Also buyer has to top up shipping cost again
if parcel returned to us.
Return & Refund Policy
If you are not satisfied with the product purchased for other
reasons, you may return it within 3 workings days of delivery for a
refund or replacement.
Returned item must be in its original condition.
Three (3) working days are counted from the date you receive the merchandise.
Buyer will be responsible for any charges incurred in returning the item back to us.
Delivery charges are non refundable (if any).
Prior to any return, please contact us first for return address and return procedure.
We reserve the rights for final decision making.
If you encounter any problems in one of your purchased products from
us or you couldnt find the answer to your problem in our page, dont
worry. Please email us and we'll get back to you asap.
Any other inquiries, please email to support@auraniaga.com
